Submit a Ticket
Best for technical issues, bug reports, or service requests. You'll receive a case number and updates by email.
Contact Support
Live Chat
Talk to a support specialist for quick questions. Available Mon–Fri, 08:00–18:00 UTC.
Email & Phone
Prefer email or a call? Reach us via your preferred channel. We respond within our SLA.
Knowledge Base
Getting Started
Install, connect, and configure your first workspace.
View guidesData Integration
Connectors, APIs, and real‑time sync best practices.
View articlesMigration
Planning, validation, and rollback procedures.
View articlesAnalytics
Dashboards, reporting, and predictive models.
View articlesSecurity & Compliance
Access control, encryption, and audit logs.
View articlesBilling
Subscriptions, invoices, and account changes.
View articlesFrequently Asked Questions
Log in to your account and go to Support > My Tickets. You'll see status, priority, and latest updates. You can also reply by email to update the ticket.
Please include steps to reproduce, expected vs. actual behavior, screenshots or logs, environment details (product, version, region), and impact level.
Yes for Premium and Enterprise plans. Standard plan hours are Mon–Fri, 08:00–18:00 UTC. See SLAs below for response targets.
Visit our Status page for maintenance windows and the Documentation portal for release notes. Subscribe to updates to get notified.
Support Plans & SLAs
Business hours support
- Response: P1 4h, P2 8h, P3 1 business day
- Hours: Mon–Fri, 08:00–18:00 UTC
- Email & ticketing portal
Extended coverage
- Response: P1 1h, P2 4h, P3 8h
- Hours: 24/5 with on-call weekends
- Priority routing, live chat
Mission-critical
- Response: P1 30m, P2 2h, P3 4h
- Hours: 24/7/365
- Dedicated TAM, quarterly reviews
Submit a Support Ticket
Need urgent assistance?
For production incidents, contact our on‑call team directly. Premium and Enterprise plans receive 24/7 coverage.